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email: info@etees.co.uk

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“Authorized reseller of Gildan products”

Telephone: 01803 214705

email: info@etees.co.uk

EthicalTees | Blog

 Delivering your ethically produced printed T-Shirts and Hoodies all over the UK.

QUALITY SCREEN PRINTING AT IT’S BEST.

Frequently Asked Questions

What is your usual turnaround time?

Advice on choosing garments and sizes?

What are your delivery charges?

Wash care and looking after your garments

How do I make payment?

What if I have a complaint?

Can I see a sample?

General Questions

Is there a charge for artwork?

Do you charge for an ink colour change in single print run?

Do you have a minimum order for screen printing?

How do I send my artwork?

How do I work out the additional costs for extra prints on the same garment on the T-shirt Deals page?

Do you keep my screens for future use?

I have a photograph which I want printed onto dark shirts. Can you do this?

Can you print onto my own garments?

Can I have individual names printed on my garments?

Screen Printing Questions

Can your embroider individual names?

Can I mix and match garments and sizes?

How do I work out the price for adding additional embroideries or prints to the same garment?

Can I combine embroidered garments and separate printed garments to make up the quantity rate?

Do you charge for digitisation of my design?

How good does my artwork need to be for embroidery?

Can you embroider onto waterproof jackets?







Embroidery Questions

General Questions

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What is your usual turnaround time?

Ethical Tees strive to get your order to you as quick as possible with the minimum amount of fuss. Our standard lead time is 7 days. However if you require a quicker turnaround we can normally accommodate. Please let us know when making an enquiry of your delivery date required.

Don’t hesitate to contact us if you wish to know our current lead times. info@etees.co.uk

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Advice on choosing garments and sizes?

With things changing all the time in the garment industry, it’s best to try to choose basic colours if you are planning to have on going orders. Fashion colours can come and go and sometimes can be discontinued from a range.  You may also want to consider your requirements in the future. You may want to add fleeces or polo shirts to you range of garments. By choosing more basic garments gives you greater flexibility.

Our web site gives size charts for each garment. These will include the chest 'to fit' size. General sizes of small, medium, large etc, ladies size 10, 12, etc,  child age 7-8, 9-11 etc, do vary between brands so it is always best to go by the chest measurement given.

The majority of ladies fit garments can be very fitted styles and often quite short in the body. Please remember that personalised garments cannot be returned or exchanged due to incorrect size.

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What are your delivery charges?

Carriage is charged at cost to us, and depends on the size of the consignment. The usual charge is £8.95 + v.a.t. for the first box, then £7.00 for each additional box there after. A box can normally hold up to 70 t-shirts. Larger consignments and overseas deliveries will be quoted for at the time of your enquiry.

Ethical T-shirts use TNT Logistics for their deliver service for larger orders and UKmail services for smaller orders. Please be aware that all orders do require a signature to accept delivery.

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Wash care and looking after your garments

Always follow the care label in the garment. Washing or tumble drying at too hot a temperature can ruin your garments (and the planet!). If your print has been produced using a plastisol ink or vinyl transfer, remember that this can only be ironed on the reverse of the garment.

Understand that cotton will always shrink. Scientific tests have proven that cotton will shrink  up to 4 percent under normal washing conditions. Tumble drying with additional heat can make cotton garments shrink even more. So bear this in mind.

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How do I make payment?

Payment in full is required in advance. Payment instructions are sent along with confirmation sales order and demonstration artwork for approval prior to producing your order. You can either pay by bank transfer (preferred) or we can email you a PayPal request for payment. You can then pay by card using this service (Etees does not store card details)!

We can invoice some organisations such as scout and guide groups and schools, invoice is emailed or posted on despatch of your order and is payable within 14 days.

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What if I have a complaint?

In the unlikely event that you are unhappy with your order, you should notify Ethical Tees either by email or letter within 2 days of receipt of your order. On agreement with Etees, you should then return the order to us. If a fault is found, we will arrange for replacements to be issued and we will refund your costs incurred in returning the order.

This does not affect your statutory rights as a consumer.

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Can I see a sample?

We do offer blank un-decorated samples if you require them. We do charge for the cost of the postage. Samples must be returned to us or we will have to bill you for the samples.

Printed samples are charged on a time to produce basis. Unfortunately to produce a sample all of the production parts need to be paid for as you would for the main order. We can however quote you for a sample if you really need one. Most people don’t bother with a sample unless their order is of a high quantity.

We will supply with a print proof via email. This is normally fine for most customers to finalise things off before your order is printed.

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Screen Printing Questions

Is there a charge for artwork?

There is no charge for artwork for basic designs. We do ask if you can supply the best quality artwork you can get your hands on.

Artwork can be supplied to us via email, post  on a CD or DVD. We can also download larger files via download sites such as ‘You Send It’ and sites similar. Some of the standard file formats we accept are JPEG (lowest compression is best), TIFF, GIF, BMP. PNG, PSD. For best quality supply at a minimum  of 300dpi, preferably 600dpi .

Artwork can also be supplied on paper. We try to return the artwork you provide with your order, but there is a risk of damage or loss. We cannot guarantee return, so please make copies.

If you have something to large to scan, I.e. A painting or poster, our artwork department has the ability to do I high resolution digital camera shot at a small charge.

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Do you charge for an ink colour change in single print run?

Yes, we need to clean the screen thoroughly before we can apply a new ink colour.

Print colour changes are charged at £5.00 + v.a.t. VAT per print colour change, with a minimum of 10 garments per print colour. If you were printing in 2 colours and wanted to change both print colours, this would cost £10.00 + v.a.t. each time.

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Do you have a minimum  order for screen printing?

Yes, minimum order / re-order quantities apply as follows:

1-3 colour screen printing - 10 garments

4 colour screen printing - 25 garments

5-6 colour screen printing - 50 garments

7-10 colour screen printing - 100 garments.


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How do I send my artwork?

Artwork can be supplied to us via email, post  on a CD or DVD. We can also download larger files via download sites such as ‘You Send It’ and sites similar. Some of the standard file formats we accept are JPEG (lowest compression is best), TIFF, GIF, BMP. PNG, PSD. For best quality supply at a minimum  of 300dpi, preferably 600dpi .

Artwork can also be supplied on paper. We try to return the artwork you provide with your order, but there is a risk of damage or loss. We cannot guarantee return, so please make copies.

If you have something to large to scan, I.e. A painting or poster, our artwork department has the ability to do I high resolution digital camera shot at a small charge.

If your unsure of what you have? Your welcome to email what you have to us, so we can advise you if it’s OK, or if any alteration costs need to be charged.

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How do I work out the additional costs for extra prints on the same garment on your T-shirt Deals Page?

The prices on the T-SHIRT DEALS page on this web site include garment with 1 single colour screen print and are exclusive of VAT. To add extra print positions, e.g. sleeve, back, etc, or to add additional print colours to your design, please use the trade print prices.

Where we supply the garments to be printed, the first screen print is inclusive in the price. Screens for additional print colours and print positions are charged at £18.50 each exclusive of VAT. Screen charges are one-off charges and would not be payable on future re-orders of the same design (minimum order / re-order quantities apply).

For a full no obligation quotation, email info@etees.co.uk. Please supply your design(s) and full details of your requirements, including garment type, garment colour and garment quantity.

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Do you keep my screens for future use?

We keep your design on screen for a period of 6 months. After that the screens are recycled. If you require a re run of your print after 6 months, there is no charge to put you design back onto screen ( up to a 2 colour design ). However there is a charge to put designs of more than 2 colours back onto the screens. We charge £5 per screen, i.e. If you have a 4 colour design the 2 additional screens will be charged, in this case £10 + vat.

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I have a photograph which I want printed onto dark shirts. Can you do this?

Yes, Our artwork department produce various different colour separations for the most complex of orders. If you would like an idea of how this works, take a look at our specialist pages: SPOT COLOUR PROCESS, INDEX PRINTING.

Jobs of this nature do involve film charges, so a price is only issued on sight of artwork. Feel free to email your requirements for a no obligation quote.

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Can you print onto my own garments?

Yes, we are happy to print garments supplied by you. For pricing, please contact us. All screens required are charged at £18.50 each exclusive of VAT. Screen charges are one-off charges and would not be payable on future re-orders of the same design if ordered within 6 months. There is a small charge after this period, (minimum order / re-order quantities apply).

Spoilage is rare but can happen due to the nature of the screen printing process. It can be a good idea to supply extra garments in case of spoilage, depending on your requirements. Ethical T-Shirts is not liable to replace garments supplied by the customer which are spoiled during printing. This is standard practice in the contract printing market place.

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Can I have individual names printed on my garments?

Yes. We offer a service to put individual names onto garments. Individual names are put onto the garments via heat press. The cost for this service varies on the size of the print, please contact us for a quote.

Embroidery Questions

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Can your embroider individual names?

Yes, we can add this detail either beneath your embroidered logo or to the opposite breast pocket or sleeve. Please contact us for a quote.

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Can I mix and match garments and sizes?

Yes. You can mix various garments with your embroidery order, as long as there is a minimum of 10 garments for that particular garment type. However when an embroidery design is digitised, the designer allows for the fabric type that is to be used, so please be aware some fabrics do not embroider as well as the original garment you set the design up for due to the fabric construction.

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How do I work out the price for adding additional embroideries or prints to the same garment?

Embroidery prices are based on stitch count, so we would always need to see your design(s) before confirming a price.

For a full no obligation quotation, email info@etees.co.uk. Please supply your design(s) and full details of your requirements, including garment type, garment colour and garment quantity.

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Can I combine embroidered garments and separate printed garments to make up the quantity rate?

Yes, customer quite often have a small logo embroidered to the front of garments and a larger design or text screen printed to the back. Depending on quantity of garments to be printed, remember to add the screen charge(s). Screen charges are one-off charges and would not be payable on future re-orders ( up to a 2 colour print ) of the same design (minimum order / re-order quantity for screen printing in 1 - 2 colours is 10 garments).

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Do you charge for digitisation of my design?

Yes, we do charge for digitisation. If you send in your design our team can work out your stitch count and give you a competitive quote.

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How good does my artwork need to be for embroidery?

Artwork for embroidery does have to be clear and legible, but you don’t have to have high resolution as you do with screen printing. Artwork can be sent to us for a quote via email or by post in the form of a paper print out. We also accept CDs & DVDs.

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Can you embroider onto waterproof jackets?

Yes, we can embroider onto waterproof jackets, but please bare in mind where the logo is positioned the garment will lose its waterproof properties due to the stitching holes.